Caring Point Home Health – Privacy Policy

Effective Date: 08/08/2025

Caring Point Home Health (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable federal and Texas state laws, and industry best practices.

1. Information We Collect

As part of providing home health care services, we may collect:

  • Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, emergency contact details.

  • Protected Health Information (PHI): Medical history, diagnoses, treatment plans, physician notes, medications, insurance details, care schedules.

  • Communication Information: SMS/text message consent status, message history related to your care or services.

  • Technical Information: Device type, IP address, and usage data when visiting our website.

2. How We Use Your Information

We use your information only for purposes directly related to your care and our operations, including:

  • Coordinating and delivering skilled nursing, therapy, and home health aide services.

  • Scheduling and confirming visits.

  • Providing care-plan updates and clinical instructions.

  • Processing billing and insurance claims.

  • Meeting legal, regulatory, and accreditation requirements.

  • Sending SMS/text messages for appointment reminders, care updates, health reminders, and billing notices (if you have opted in).

3. SMS/Text Messaging

By providing your mobile number and consenting to receive text messages, you agree to receive communications from Caring Point Home Health related to your care and services.

  • Message Frequency: Varies based on your care needs and service interactions.

  • Opt-Out: Reply STOP at any time to stop receiving messages.

  • Help: Reply HELP for assistance.

  • Rates: Message and data rates may apply.

  • No Third-Party Marketing: We do not sell, rent, or share your mobile number or SMS consent with third parties for marketing purposes.

4. How We Protect Your Information

We implement strict safeguards to protect your PHI and personal data:

  • Encryption of electronic health records and communication systems.

  • Access limited to authorized healthcare professionals and staff.

  • HIPAA-compliant secure messaging and data storage.

  • Ongoing employee training in privacy and security protocols.

5. Sharing of Information

We may share your information only as permitted or required by law, including:

  • With healthcare providers involved in your treatment.

  • With your insurance company for billing and claims.

  • With authorized vendors who provide HIPAA-compliant support services (e.g., electronic health record systems, secure communications).

  • When required by law, regulation, or legal process.

6. Your Rights

As a patient, you have the right to:

  • Access and request a copy of your health records.

  • Request corrections to your records.

  • Request restrictions on certain uses or disclosures.

  • Receive an accounting of certain disclosures of your information.

  • Withdraw consent for SMS/text communications at any time without affecting your care.

7. Website and Online Privacy

Our website may use cookies and analytics to improve site performance and user experience. These tools do not store or collect your PHI.

8. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will be posted on our website with the effective date listed at the top.

9. Contact Us

If you have questions about this Privacy Policy or your rights under HIPAA, please contact us:

Caring Point Home Health
337 Oaks Trail, Suite 201
Garland, TX 75043
Phone: (972) 278-6855
Email: info@caringpointhhc.com